Contact us

Contact us

This page is for queries about benefits and services in England, Scotland and Wales.

Find your local pension centre (England, Scotland and Wales)

Select one of the following and enter your postcode:

Don't know your postcode? Use the Royal Mail postcode finder

Have you moved house? Changed your bank account? Find out which changes in circumstances we need to know about and how to tell us

Find your local pension centre (Northern Ireland)

Visit the Department for Social Development in Northern Ireland website

Phone The Pension Service
8am to 8pm, Monday to Friday

Phone 0845 60 60 265
Phone (Welsh speaking customers) 0845 60 60 275
Textphone 0845 60 60 285
Textphone (Welsh speaking customers) 0845 60 60 295

More information

State Pension forecasts Contact the Future Pension Centre
Winter Fuel Payments Use the Winter Fuel Payment Helpline
Living overseas? Contact the International Pension Centre
Pensions Direct
(Pensions paid by Direct Payment into an account)		 0845 301 3011
Textphone 0845 301 3012
8am to 8pm, Monday to Friday

Our phone lines tend to be quieter in the afternoon and towards the end of the week if you prefer to call then. We record phone calls to help us provide an accurate and consistent service and for training and security purposes.

Call charges information

If English is not your first language

Most of our information is available in Welsh. If you speak a different language you can use your own interpreter or your Pension Centre can provide one for you.

Braille, audio cassettes, textphone and sign language

We provide a range of information in other formats for those with a sight or hearing difficulty. Ask your pension centre or social security office, or you can request other formats by phone

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